Question:

You are giving report at shift change and one of the oncoming nurses won't stop talking about a party she attended. You respond "I'm sorry to interrupt but I have an appointment on the way home. I hope you don't mind".

Answers:

Correct: Passive
Correct
The Reason C
Incorrect: Aggressive
Incorrect
The Reason A
Incorrect: Assertive
Incorrect
The Reason B